At Zaya Elio, we strive to provide premium quality clothing and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Return & Exchange policy below.

Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 7 days of delivery.

• The product must be unused, unwashed, and in original condition.

• All original tags, packaging, and invoices must be intact.

• Items purchased during sale or clearance may not be eligible for return or exchange unless received damaged or defective.

Non-Returnable Items

• Customized or made-to-order products.

• Items damaged due to misuse or improper handling.

• Products without original tags or packaging.

Exchange Policy

• Exchanges are allowed for size or defective/damaged items, subject to stock availability.

• If the requested size or product is unavailable, customers may opt for store credit or an alternate product.

Damaged or Incorrect Product

• If you receive a damaged, defective, or wrong product, please inform us within 48 hours of delivery.

• Customers must provide an unboxing video as proof for verification.

Refund Policy

• Once the returned product is received and inspected, refunds (if applicable) will be processed within 5–7 business days.

• Refunds will be credited to the original payment method or provided as store credit, depending on the case.

Return Shipping

• Customers may be required to bear return shipping charges unless the product received is defective or incorrect.