At Zaya Elio, we are committed to delivering your orders safely and on time. Please review our shipping policy below for complete details.

Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on Sundays or public holidays.

• During peak seasons or sale periods, processing time may slightly increase.

Shipping Time

• Within India: Orders are usually delivered within 4–7 business days after dispatch.

• International Shipping: Delivery generally takes 7–15 business days, depending on the destination and customs clearance.

Shipping Charges

• Free shipping may be available on selected orders or promotional offers.
• Standard shipping charges will be calculated and displayed at checkout.

• International orders may be subject to additional customs duties or taxes, which must be paid by the customer.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can use this tracking number to monitor your shipment status.

Delivery Issues

• Please ensure that the shipping address and contact details are correct while placing the order.
• Zaya Elio will not be responsible for delays caused by incorrect address details or courier service issues.

• If your package arrives damaged, please contact us within 48 hours of delivery with proper proof (photos or video).

Failed Delivery Attempts

• If the courier partner is unable to deliver the package after multiple attempts, the order may be returned to us.

• Re-shipping charges may apply for sending the order again.